Automatic Telephone Station (PBX) - a device designed to distribute incoming calls. Used by commercial enterprises, in government offices and at other facilities. The emergence of ATS means a transition to a new stage of development, when you cannot do without building a structured communication system. Scand Engineering Group (SEG) provides a professional PBX installation service to forward calls to any number of subscribers. High-quality equipment setup will help the rapid flow of information, the timely execution of management decisions, and improve the coordination of the work of departments. We have many years of experience working with large organizations from Northern, Central Europe, the Baltic countries and Russia. We adhere to European quality standards, responsibly approaching the performance of our work.
Among our services: Installation of PBX - our team includes specialists engaged exclusively in PBX and telephony. They are able to quickly and without loss of quality to perform the task of any complexity; Setup of automatic telephone station (automatic telephone system), depending on the goals and the selected type of equipment. The ways of call forwarding, the possibility of parallel calling of several subscribers and other nuances are determined. We work with both standard and IP telephony; System maintenance - extends service life. It is useful in the conditions of the high loadings corresponding to the large enterprises.
PBX operation The telephony service provider provides the subscriber with numbers that can be multichannel. This means that you can talk to several people at the same time. To distribute calls used PBX. The operation of the system in general is as follows: Receives a customer call to the company. The operator picks up the phone. If it is busy, the machine offers the client to wait or dial an internal number; When dialing a number, the PBX switches the call to one of the company's employees or a specific department;
In the case of waiting on the line, the released operator accepts the call and answers the questions or manually switches to the desired subscriber. If necessary, we can make additional equipment settings. For example, if you have a group of operators, if one of them is unavailable, the call will move to the next. A melody playing while waiting, information that the answering machine informs the client, is also configured. The flexibility of options allows you to organize work so as to minimize the number of missed calls and waiting time. Thus, the work of the staff becomes more efficient.